Viewing Documents

Most documents on this Web site are in PDF format and require the free Adobe Reader (version 4.x or higher) to view. You can download Adobe Reader here.

Troubleshooting

Depending upon browser and Reader versions, various problems can occur in trying to view a PDF document. These problems range from a blank screen to browser errors when trying to retrieve the document. The vast majority of these problems arise when the Reader is configured to run within the browser, rather than a 'helper application'. Please try the following to resolve these issues:

  1. Save the PDF file to your hard drive, and open it in Adobe Reader.
    1. Right-click the link to the PDF file on the Web site, and then choose 'Save Target As' (Internet Explorer) or 'Save Link As' (Netscape Navigator) from the pop-up menu.
    2. In the 'Save As' dialog box, select a location on the hard disk, and then click 'Save'.
    3. Double-click the PDF file to open it in Adobe Acrobat or Adobe Reader.
    (Note that if you are using IE 4.x, this is the only possible solution.)
  2. Disable Web Browser Integration.
    • In Adobe Reader 6.x: choose Edit > Preferences > Internet. Deselect 'Display PDF in Browser', and then click OK.
    • In Adobe Reader 5.x: choose Edit > Preferences > Options. Under 'Web Browser Options' deselect 'Display PDF in Browser', and then click OK.
    • In Adobe Reader version 4.x: choose File > Preferences > General. Under 'Options' deselect 'Web Browser Integration', and then click 'OK'.
    • Note: - In some cases, the browser will continue to display PDF documents within the browser, even though this option has been disabled. To force the browser to use the Reader as a 'helper application', search your computer for a file named 'nppdf32.dll'. Close your browser and rename this file (e.g., 'nppdf32.dll.old', do not delete it.)
  3. Configure Netscape Navigator to Use Adobe Reader or Adobe Acrobat as a Helper Application
    1. Start Navigator.
    2. Choose Netscape > Preferences (Navigator 7.x) or choose Edit > Preferences (Navigator 6.x).
    3. In the Category pane (Navigator 7.x) or the Preferences pane (Navigator 6.x), click Navigator, and then click Helper Applications.
    4. Click New Type.
    5. Type Portable Document Format in the Description of Type text box.
    6. Type PDF in the File Extension text box.
    7. Type application/pdf in the MIME Type text box.
    8. For Application To Use, click Choose.
    9. Locate and select the application file for the Acrobat product, and click Open.
    10. Click OK to close the New Type dialog box, and then click OK to close the Preferences dialog box.
    11. Restart Navigator.

For more information on viewing PDF files in Netscape, visit Adobe online support.